mySootra bridges time-tested Vedic Astrology, Intuitive Tarot, Numerology, and Energy Vastu with modern personalized counseling to help you navigate career, relationships, wealth, and inner peace.
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Select your Sun Sign or Zodiac element to instantly reveal today's cosmic alignment, lucky colors, and spiritual affirmation.
Mars aligns in a supportive trine today, sparking creative clarity in your professional life. Focus on grounded communication and avoid rushing key financial decisions.
mySootra is an flagship initiative by Wealthbird Platform Pvt Ltd, designed to declutter modern spiritual guidance. In a world full of noise, we bring authentic, verified, and ethically driven ancient Indian sciences straight to your fingertips.
Our platform carefully pairs you with seasoned Vedic Astrologers, Numerology Experts, Tarot Practitioners, and Vastu Masters. Every session is held under strict confidentiality, focusing on practical remedies and actionable insights rather than fear-based predictions.
Encrypted sessions & strict non-disclosure protocol.
Rigorously vetted scholars with decades of experience.
Explore our core consultation domains tailored to bring clarity, peace, and prosperity.
Detailed birth chart reading analyzing planetary transits, Dasha periods, career trajectories, and relationship compatibility with personalized remedies.
Direct answers to pressing immediate questions regarding love, career choices, emotional blockages, and upcoming crossroad decisions.
Analyze your Life Path, Destiny, and Expression numbers. Optimize name spellings for business growth, baby names, and personal lucky resonance.
Harmonize the energy layout of your home or workplace to remove stagnation, improve health, and invite abundance without major structural demolition.
Distance Chakra balancing, energy cleansing, and meditation practices to release stress, anxiety, and subconscious emotional blockages.
Identify tailored planetary gemstones, rudraksha recommendations, and daily Vedic rituals suited to boost your personal vibration safely.
Explore curated articles written by our spiritual scholars to deepen your cosmic understanding.
Learn how Shani’s major planetary transits shape personal maturity, career pivots, and life lessons.
Practical adjustments to enhance desk alignment, clear stagnant corner energy, and boost financial focus.
Discover how specific vocal frequencies impact nervous system calming and brainwave states.
"I was skeptical before my Kundali reading with mySootra. But the astrologer pinpointed specific career bottlenecks with unbelievable accuracy and suggested simple remedies that gave me immense clarity."
"The Vastu consultation for our new office location saved us from major errors. The space now feels energetic, light, and our business growth has been very smooth!"
"The Tarot session felt deeply compassionate and grounded. No unnecessary fear tactics—just calm, practical, and intuitive guidance when I needed it most."
Book a private 1-on-1 session with our top spiritual masters today. Unravel answers to your career, relationship, and life purpose questions.
1.1This Privacy Policy ("Policy") is published by Wealthbird Platform Private Limited, a company incorporated under the Companies Act, 2013, bearing Corporate Identity Number U62099HR2023PTC112605 and Goods and Services Tax Identification Number 06AADCW5562H1Z6, having its registered office at 401-402, Fourth Floor, Green Wood City, Sector 45, Gurugram, Haryana 122003, India ("MySootra", "we", "us" or "our").
1.2This Policy is published in accordance with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 made thereunder; the Information Technology Act, 2000; the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"); and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
1.3This Policy is an electronic record generated by a computer system and does not require any physical or digital signature.
1.4This Policy applies to the mobile application MySootra (the "User Application"), the mobile application MySootra Guide (the "Guide Application") and the website at www.mysootra.com, together the "Platform".
1.5By accessing or using the Platform, you confirm that you have read and understood this Policy and that you consent to the collection, storage, processing and disclosure of your personal data in the manner set out in it. If you do not agree, you must not use the Platform.
2.1Data Principal" means the individual to whom personal data relates.
2.2Guide" means an astrologer, numerologist, tarot reader, palmist, Vastu consultant, Pandit Ji or other practitioner whose application has been approved by us and who offers consultations or ritual services through the Platform.
2.3"Personal Data" means any data about an individual who is identifiable by or in relation to such data.
2.4"User" means a person who uses the User Application to obtain a consultation or to request a ritual service.
2.5"You" means a User or a Guide, as the context requires. Capitalised terms not defined in this Policy carry the meaning given to them in our Terms and Conditions.
3.1For the purposes of the Digital Personal Data Protection Act, 2023, Wealthbird Platform Private Limited is the Data Fiduciary in respect of the personal data described in this Policy, and alone determines the purpose and means of its processing.
3.2Our Grievance Officer is identified at Clause 17.
4.1
From all persons. Mobile number, and such name as you provide, collected at the point of registration for the purpose of creating and authenticating your account.
4.2
From Users. Date of birth, time of birth and place of birth. These are collected because a Guide cannot prepare a chart or respond to a consultation without them, and are disclosed to the Guide you select in accordance with Clause 8.1.
4.3
Consultation records. The question or topic you submit before a consultation; the messages exchanged during a chat consultation; the date, duration and charge of each consultation; and any rating or written review you submit after it. Video consultations take place in real time and are not recorded by us.
4.4
From Guides, for verification. Identity and address verification documents submitted at the time of application. We retain only masked information from those documents, sufficient to evidence that verification was carried out, together with the outcome of that verification. We do not retain the complete identification numbers appearing on them.
4.5
From Guides, for payment. Account holder name, bank account number and IFSC, collected solely in order to disburse earnings.
4.6
From Guides, for the profile. Display name, profile photograph, biography, languages, years of experience, services and topics offered, and any certificates voluntarily uploaded. Information under this sub-clause is published to Users and is not treated as confidential.
4.7
Ritual service data. The ritual requested, the date requested and the address at which it is to be performed.
4.8
Technical data. Device identifier, device model, operating system and application version, internet protocol address, push notification token, and application log and diagnostic data.
4.9
Correspondence. Records of your communications with our support function.
5.1The financial information described at Clause 4.5 constitutes sensitive personal data or information within the meaning of the SPDI Rules. It is collected only from Guides, used only for the purpose stated, stored in encrypted form, and access to it is restricted to personnel who require it in order to process payouts.
5.2We do not solicit health data, biometric data, or data revealing religious belief, caste, sexual orientation or political affiliation. Where a User chooses to raise any such matter in the course of a consultation, the content of that consultation is governed by Clause 4.3 and by the confidentiality obligation imposed on Guides under Clause 10 of the Terms and Conditions.
6.1
Personal data is processed only for the following purposes:
(a)Creating, authenticating and
(b)Connecting a User to a Guide and enabling the consultation between them;
(c)Presenting to the Guide the birth details and question necessary to respond to the consultation;
(d)Receiving, assigning and confirming ritual service requests;
(e)Calculating charges payable by Users and earnings payable to Guides, and effecting payment and payout;
(f)Verifying the identity and eligibility of a Guide before approval;
(g)Responding to support requests, complaints and grievances;
(h)Detecting, investigating and preventing fraud, abuse and breaches of the Terms and Conditions;
(i)Maintaining the records we are required by law to maintain; and
(j)complying with applicable law and with the lawful directions of any court, tribunal or authority.
6.2We do not solicit health data, biometric data, or data revealing religious belief, caste, sexual orientation or political affiliation. Where a User chooses to raise any such matter in the course of a consultation, the content of that consultation is governed by Clause 4.3 and by the confidentiality obligation imposed on Guides under Clause 10 of the Terms and Conditions.
7.1Personal data is processed on the basis of the consent you give at the point of collection, following a notice which identifies the categories of personal data collected, the purposes of the processing, and the manner in which you may withdraw consent, exercise your rights and make a complaint.
7.2You may withdraw your consent at any time by writing to Support@mysootra.com or through the facility provided in the application. Withdrawal operates prospectively and does not affect the lawfulness of processing carried out before it.
7.3Where the personal data in question is necessary in order to provide the Platform, withdrawal of consent will prevent us from continuing to provide it, and your account will be closed accordingly.
7.4Certain processing may be carried out for the legitimate uses recognised by the Digital Personal Data Protection Act, 2023, including compliance with law and the enforcement of legal rights, and such processing does not depend on consent.
8.1
To Guides. When a User initiates a consultation, we disclose to the Guide the User's display name, birth details and submitted question, and nothing further. A Guide is bound to use that information solely for the purpose of the consultation and to keep it confidential.
8.2
To the payment aggregator. Payment instructions are transmitted to Razorpay, an entity authorised by the Reserve Bank of India to operate as a payment aggregator, which processes them under its own terms and privacy policy.
8.3
To service providers. To the providers who host, operate, secure and support the Platform, including cloud hosting, communications and analytics providers, in each case under written contract restricting their use of the data to the provision of those services.
8.4
To authorities. Where disclosure is required by law, or in response to a lawful request from a court, tribunal, law enforcement agency or regulator.
8.5
On a business transfer. In connection with any merger, acquisition, restructuring or transfer of business, subject to the transferee being bound by obligations no less protective than those in this Policy.
8.6
We do not sell personal data. We do not disclose personal data to advertising networks or data brokers, and we do not use the contents of consultations for advertising.
9.1Card numbers, card verification values, unified payments interface personal identification numbers and net-banking credentials are entered into and processed by the payment aggregator identified at Clause 8.2. They are not collected, seen or stored by us at any time.
10.1Personal data is retained only for so long as is necessary for the purpose for which it was collected, or for such longer period as any law requires it to be retained.
10.2Books of account and records of transactions and payments are retained for a period of eight years, as required by Section 128 of the Companies Act, 2013, and for such further period as the Income-tax Act, 1961 and the Central Goods and Services Tax Act, 2017 require.
10.3Masked verification information retained under Clause 4.4 is kept for the duration of the Guide's engagement with the Platform and for eight years following the closure of the Guide's account.
10.4Application and access logs are retained for a period of not less than one hundred and eighty days, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
10.5On expiry of the applicable period, personal data is erased or irreversibly anonymised.
11.1You have the right to obtain confirmation of whether your personal data is being processed, and a summary of that data and of the processing.
11.2You have the right to obtain the correction, completion or updating of inaccurate or incomplete personal data.
11.3You have the right to obtain the erasure of personal data which is no longer necessary for the purpose for which it was collected, save where its retention is required by law.
11.4You have the right to nominate another individual to exercise these rights in the event of your death or incapacity.
11.5You have the right to a readily available means of grievance redressal, as provided at Clause 17, and the right thereafter to approach the Data Protection Board of India.
11.6A request under this Clause may be made to Support@mysootra.com and will be responded to within thirty days of receipt.
12.1You may request deletion of your account from within the application by going to Account Settings, selecting Delete My Account, and completing and submitting the request form.
12.2Upon receipt of a request under Clause 12.1, your account is deactivated and is permanently deleted thirty days after the date of receipt, together with the personal data associated with it, other than data we are required to retain under Clause 10.
12.3A request for deletion cannot be given effect while a consultation is in progress or while a payment or payout remains outstanding.
13.1We implement reasonable security practices and procedures within the meaning of the SPDI Rules, comprising encryption of personal data in transit, encryption at rest of the data described at Clauses 4.4 and 4.5, access control on a need-to-know basis, masking of verification information, and periodic review.
13.2No method of transmission or storage is wholly secure, and we do not warrant absolute security. You are responsible for maintaining the confidentiality of the device and credentials through which your account is accessed.
14.1In the event of a personal data breach affecting your personal data, we will notify you without delay, describing the nature and extent of the breach, its likely consequences and the measures taken to mitigate it, and will report the breach to the Data Protection Board of India within the period prescribed.
15.1In the event of a personal data breach affecting your personal data, we will notify you without delay, describing the nature and extent of the breach, its likely consequences and the measures taken to mitigate it, and will report the breach to the Data Protection Board of India within the period prescribed.
15.2No method of transmission or storage is wholly secure, and we do not warrant absolute security. You are responsible for maintaining the confidentiality of the device and credentials through which your account is accessed.
15.3No method of transmission or storage is wholly secure, and we do not warrant absolute security. You are responsible for maintaining the confidentiality of the device and credentials through which your account is accessed.
16.1Personal data is stored on servers located in India. Where personal data is transferred outside India for the purpose of hosting or support, that transfer is made only to a country not restricted by the Central Government and subject to contractual safeguards.
17.1In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer is
Designation: Grievance Officer, Wealthbird Platform Private Limited
Address: 8th Floor, Tower A, Unitech Signature Tower, Sector 30, Gurugram, Haryana 122001, India
Electronic mail: Support@mysootra.com
Telephone: 092051 98671
Hours: 10:00 to 18:00, Monday to Friday
17.2A complaint will be acknowledged within twenty-four hours of receipt and disposed of within
fifteen days of receipt.
18.1We may amend this Policy. The version in force is that published at www.mysootra.com/privacy, and the date of last revision appears at the head of it. Where an amendment is material, notice will be given within the application before it takes effect.
Wealthbird Platform Private Limited · CIN U62099HR2023PTC112605 · GSTIN 06AADCW5562H1Z6
Registered office: 401-402, Fourth Floor, Green Wood City, Sector 45, Gurugram, Haryana 122003, India
Operational office: 8th Floor, Tower A, Unitech Signature Tower, Sector 30, Gurugram, Haryana 122001, India
Support@mysootra.com 092051 98671 www.mysootra.com
1.1These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Wealthbird Platform Private Limited, a company incorporated under the Companies Act, 2013, bearing Corporate Identity Number U62099HR2023PTC112605 and Goods and Services Tax Identification Number 06AADCW5562H1Z6, having its registered office at 401-402, Fourth Floor, Green Wood City, Sector 45, Gurugram, Haryana 122003, India ("MySootra", "we", "us" or "our").
1.2These Terms, together with the Privacy Policy published at www.mysootra.com/privacy , govern your access to and use of the mobile application MySootra, the mobile application MySootra Guide and the website at www.mysootra.com, together the "Platform".
1.3These Terms are published in accordance with Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and constitute an electronic record under the Information Technology Act, 2000. They do not require any physical or digital signature.
1.4By registering for or using the Platform you accept these Terms. If you do not accept them you must not use the Platform.
2.1"Consultation" means a chat or video session conducted through the Platform between a User and a Guide and charged by the minute.
2.2"Guide" means a practitioner whose application has been approved by us and who offers Consultations or Ritual Services through the Guide Application.
2.3"Promotional Credit" means any balance credited to a Wallet by us without payment, whether as a promotional offer, goodwill gesture or otherwise.
2.4"Ritual Service" means a pooja, havan or other ceremony requested through the User Application and performed by a Guide.
2.5"User" means a person who uses the User Application to obtain a Consultation or to request a Ritual Service.
2.6"Wallet" means the prepaid balance maintained in a User's account and applied against the charges for Consultations.
3.1You must have attained the age of eighteen years and be competent to contract under the Indian Contract Act, 1872.
3.2Access to the Guide Application is restricted to persons whose application to act as a Guide has been approved by us. Approval is at our discretion and is not guaranteed.
3.3You must not use the Platform where doing so would contravene any law applicable to you.
4.1MySootra operates a platform which connects Users with independent Guides. We are an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000.
4.2Guides are independent providers. No relationship of employment, agency, partnership or joint venture subsists between us and any Guide, and nothing in these Terms creates one.
4.3We verify the identity and documents of each Guide before approval and assign the per-minute rate at which that Guide is listed. We do not author, direct, endorse or verify the content of any Consultation.
4.4The guidance given in a Consultation is that of the Guide alone, and the Guide alone is responsible for it.
5.1Astrology, numerology, tarot, palmistry, face reading, Vastu Shastra, Prashna and allied practices are matters of faith, belief and interpretation. No outcome is predicted, promised, assured or guaranteed by us or by any Guide, and results vary between individuals.
5.2Nothing offered through the Platform constitutes medical, psychological, legal, financial or investment advice, nor a substitute for it. You must consult an appropriately qualified professional in respect of any such matter.
5.3No Guide may represent that any remedy, gemstone, ritual or observance cures, mitigates or prevents any disease, disorder or condition. Any such representation is a breach of these Terms and will be acted upon under Clause 14.
5.4The Platform is offered for the personal and non-commercial use of the User.
6.1Registration requires a mobile number, verified by one-time password. You must provide information which is true, accurate and complete, and keep it current.
6.2You are responsible for all activity carried out through your account. An account may be used on one device at a time, and signing in on a further device ends the earlier session.
6.3You must notify us immediately at Support@mysootra.com of any unauthorised use of your account.
7.1The per-minute rate applicable to each Guide is displayed on that Guide's profile before a Consultation is initiated. Rates are set by us and are inclusive of applicable taxes unless stated otherwise at the point of display.
7.2Consultations are paid for from the Wallet. A User must add funds to the Wallet before initiating a Consultation. Payments are processed by Razorpay, an entity authorised by the Reserve Bank of India to operate as a payment aggregator.
7.3Charges accrue for the period during which the User and the Guide are connected and are debited from the Wallet. The elapsed cost is displayed to the User during the Consultation.
7.4A Wallet balance purchased with money does not expire. Promotional Credit expires in accordance with the terms of the promotion under which it was granted, and is not refundable or transferable in any circumstance.
7.5Where a Wallet balance comprises both purchased funds and Promotional Credit, Promotional Credit is applied first.
7.6Where payment is made through a billing system operated by Google LLC or Apple Inc., that payment is subject to the terms of the operator concerned in addition to these Terms.
7.7Charges for Ritual Services are quoted and confirmed to the User before the booking is made final.
8.1A Consultation may be ended by either party at any time. Charges cease to accrue on disconnection.
8.2A refund may be claimed where a Consultation could not be commenced after a Guide accepted the request; where a Consultation was interrupted by a failure of the Platform and could not be resumed; where a User was charged more than once for the same Consultation; or where a Ritual Service was paid for and not performed.
8.3A claim under Clause 8.2 must be made to Support@mysootra.com within seven days of the Consultation or the scheduled Ritual Service. We will examine the record of the session and respond to the claim.
8.4Where a refund is approved, it is processed within two to three working days of approval and is returned to the original method of payment. The time taken by the bank or card issuer to credit the amount is outside our control.
8.5Promotional Credit is not refundable in any circumstance.
8.6A Ritual Service booking may be cancelled by the User before the arrangements are confirmed under Clause 9.2, and the amount paid refunded in accordance with Clause 8.4. After confirmation, cancellation is subject to the terms notified to the User at the time of confirmation.
8.7Where a payment was made through a billing system operated by Google LLC or Apple Inc., any refund of that payment is governed by the policies of the operator concerned and must be sought from it.
9.1A User may submit a request for a Ritual Service through the User Application. The request is an invitation to treat and does not of itself constitute a booking.
9.2We assign a Guide to the request and confirm the arrangements, including date, place and charge, with the User. The booking becomes final only upon that confirmation.
9.3The Ritual Service is performed by the assigned Guide. Our role is limited to assignment, confirmation and the collection of charges.
10.1A Guide is an independent provider and not our employee.
10.2A Guide must provide true and accurate information as to identity, qualifications, experience and the services offered, and must submit the verification documents required at registration.
10.3A Guide must personally conduct each Consultation accepted and must not permit any other person to do so.
10.4A Guide must hold in confidence all information disclosed by a User, must use it solely for the purpose of the Consultation, and must not retain, reproduce or disclose it after the Consultation has ended.
10.5A Guide must not solicit or accept payment from a User otherwise than through the Platform, and must not solicit a User to transact outside it.
10.6A Guide must not contact a User outside the Platform, nor use any contact detail obtained through it for any purpose other than the Consultation.
10.7The per-minute rate at which a Guide is listed and the commission retained by us are displayed in the Guide Application before the Guide goes online. The rate, the commission, the frequency of payout and the conditions attaching to it are governed by the separate agreement executed between us and that Guide, which prevails over this Clause in the event of inconsistency.
10.8Earnings and payout history are displayed in the Guide Application.
10.9A Guide is responsible for the discharge of all taxes payable in respect of earnings received through the Platform.
10.10A Guide must not make any representation prohibited by Clause 5.3, nor any absolute or guaranteed claim as to outcome.
11.1
You must not host, display, upload, publish, transmit or share any information which:
(a)Belongs to another person and to which you do not hold rights;
(b)Is obscene, paedophilic, invasive of another's privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, or otherwise inconsistent with or contrary to the laws in force;
(c)Is harmful to a child;
(d)Infringes any patent, trademark, copyright or other proprietary right;
(e)Deceives or misleads as to its origin, or communicates information which is patently false or misleading;
(f)Impersonates another person;
(g)Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order; or
(h)Contains a software virus or any other computer code designed to interrupt, destroy or limit the functionality of any computer resource.
11.2You must not harass, abuse, threaten or defame any other person using the Platform.
11.3You must not record, reproduce, publish or circulate any Consultation, in whole or in part, without the written consent of the other party to it.
11.4You must not use the Platform to solicit payment outside it, to advertise, or to promote a competing service.
11.5You must not attempt to gain unauthorised access to the Platform, to any account, or to any system or network connected to it, nor use any automated means to access it.
12.1A rating or review may be submitted only by a User who has completed a Consultation with the Guide concerned. You are responsible for the content you submit.
12.2A facility to report objectionable content or conduct, and to block another user, is provided within the User Application. A report is acknowledged within twenty-four hours and acted upon within fifteen days, and within such shorter period as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 prescribe in respect of particular categories of content.
12.3We may remove content which contravenes these Terms or applicable law, and may do so without prior notice where the content falls within a category requiring expedited removal.
13.1The Platform, and all software, text, graphics, logos and marks comprised in it, are our property or that of our licensors. No right in them is granted to you other than the limited, revocable, non-exclusive and non-transferable licence to use the Platform in accordance with these Terms.
13.2Content submitted by you remains yours. By submitting it you grant us a non-exclusive, royalty-free licence to host, store, reproduce and display it to the extent necessary to operate the Platform.
14.1We may suspend or terminate your access to the Platform, with or without notice, where we have reason to believe that you have contravened these Terms or any applicable law, or where required to do so by an authority.
14.2We may suspend or terminate your access to the Platform, with or without notice, where we have reason to believe that you have contravened these Terms or any applicable law, or where required to do so by an authority.
14.3We may suspend or terminate your access to the Platform, with or without notice, where we have reason to believe that you have contravened these Terms or any applicable law, or where required to do so by an authority.
14.4We may suspend or terminate your access to the Platform, with or without notice, where we have reason to believe that you have contravened these Terms or any applicable law, or where required to do so by an authority.
15.1The Platform is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted, timely, secure or free from error.
15.2We are not liable for the content, accuracy, completeness or consequences of any Consultation, nor for any act or omission of any Guide, nor for any decision taken by any person in reliance upon a Consultation.
15.3We are not liable for any indirect, incidental, special, consequential or punitive loss, nor for loss of profit, revenue, goodwill or anticipated saving, howsoever arising.
15.4Our aggregate liability to a User in respect of any claim is limited to the amount paid by that User to us in respect of the Consultation or Ritual Service to which the claim relates. Our aggregate liability to a Guide in respect of any claim is limited to the earnings payable to that Guide in respect of the matter to which the claim relates.
15.5Nothing in this Clause excludes or limits any liability which cannot lawfully be excluded or limited.
16.1You will indemnify and hold harmless Wealthbird Platform Private Limited, its directors, officers and employees against any claim, demand, proceeding, loss, damage, cost or expense, including reasonable legal fees, arising out of your contravention of these Terms, your contravention of any law, or your infringement of the rights of any third party.
17.1We are not liable for any failure or delay in performance caused by an event beyond our reasonable control, including act of God, war, civil disturbance, epidemic, action of government, failure of telecommunications or power, or failure of any third-party service on which the Platform depends.
18.1These Terms are governed by and construed in accordance with the laws of India.
18.2Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Gurugram, Haryana and the proceedings shall be conducted in English.
18.3Subject to Clause 18.2, the courts at Gurugram, Haryana shall have exclusive jurisdiction.
19.1In accordance with the Information Technology Act, 2000, the rules made thereunder and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer is:
Designation: Grievance Officer, Wealthbird Platform Private Limited
Address: 8th Floor, Tower A, Unitech Signature Tower, Sector 30, Gurugram, Haryana 122001, India
Electronic mail: Support@mysootra.com
Telephone: 092051 98671
Hours: 10:00 to 18:00, Monday to Friday
19.2A complaint will be acknowledged within twenty-four hours of receipt and disposed of within fifteen days of receipt.
20.1If any provision of these Terms is held invalid or unenforceable, that provision is severed and the remainder continues in force.
20.2Our failure to enforce any provision is not a waiver of it.
20.3You may not assign your rights under these Terms. We may assign ours upon notice to you.
20.4These Terms, together with the Privacy Policy, constitute the entire agreement between you and us in respect of the Platform.
20.5We may amend these Terms. The version in force is that published at www.mysootra.com/terms. Where an amendment is material, notice will be given within the application before it takes effect, and your continued use after that date constitutes acceptance.
20.6Notices to us are to be sent to Support@mysootra.com Notices to you will be sent to the mobile number or electronic mail address registered to your account.
Wealthbird Platform Private Limited · CIN U62099HR2023PTC112605 · GSTIN 06AADCW5562H1Z6
Registered office: 401-402, Fourth Floor, Green Wood City, Sector 45, Gurugram, Haryana 122003, India
Operational office: 8th Floor, Tower A, Unitech Signature Tower, Sector 30, Gurugram, Haryana 122001, India
Support@mysootra.com 092051 98671 www.mysootra.com